Payment File Does Not Match the Funding Submitted

If the funding amount you received differs from the amount in your downloaded payment file, first check for any notes submitted by the payer.

If there are no notes listed, you can message the payer directly by hovering over their name and selecting ‘Message.’

If needed, our Support team can also reach out to the payer on your behalf.

Note: Prior to reversing a payment file, please contact Support at support@autoagent.com.