Why Email & the Help Portal Over Calling?

To ensure the best support experience, we encourage you to use our dedicated email support and in-platform Help Portal instead of calling. These methods allow for better tracking, faster resolution, and access to rich resources.

Email Support

When you email us at:

• support@autoagent.com

…your message becomes a tracked ticket, allowing our team to gather the necessary information, loop in the right people, and provide a detailed resolution — often faster than a phone call.

This also ensures:

• No loss of context
• Full conversation history
• The ability to share attachments or screenshots
• Responses from the right team member based on the issue type

Help Portal Access

1. Log in to the platform.
2. Click the Help button in the top menu bar.

From there, you can:

• Browse solution articles
• Read FAQs
• Follow step-by-step guides
• Submit a support ticket if you need personalized help

Why This Works Better Than Calling

While we understand some users prefer phone calls, using email and the Help Portal gives you:

Faster and more accurate support
Visible updates with a clear trail
No waiting on hold
24/7 access to resources

For the most efficient support, start with our Help Portal or send us an email. We’re always here to help — just smarter.